Are you passionate about customer experience and looking to build your career in the insurance industry? Pacis Insurance Company Ltd is on the hunt for a dynamic, service-oriented individual to join their team as a Branch Customer Service Assistant at the Meru Branch.
This is more than just a job—it’s a front-row seat to innovation in the financial services sector, right at the heart of one of Kenya’s leading insurance firms.
About the Role
As the Branch Customer Service Assistant, you’ll be the first point of contact—the face and voice of the company at the Meru branch. Your role is to ensure a seamless customer experience, support operations, and champion service excellence.
This opportunity blends frontline interaction with strategic support functions, perfect for someone with a people-first mindset and a drive to make things happen.
Key Responsibilities
Here’s what you'll be diving into:
- Customer Relationship Management: Handle walk-in clients, resolve queries, and manage feedback.
- Claims Support: Receive and dispatch claims documents, track status updates, and keep clients informed.
- Operations Support: Coordinate daily branch activities, handle administrative duties, and manage office supplies.
- Sales & Marketing Back-up: Assist in follow-ups on renewals, quotations, and product inquiries.
- Premium Collection: Follow up on premium payments and reconcile daily transactions.
- Reporting: Prepare and submit daily, weekly, and monthly reports to HQ.
- Record Keeping: Maintain organized files for client documents, policy statements, and more.
What You Need to Bring to the Table
To qualify, you should have:
- A Diploma in Business Administration, Insurance, or a related field. A Bachelor's Degree is an added advantage.
- At least 2 years’ experience in customer service or a similar role.
- Strong communication and interpersonal skills.
- Tech-savviness and familiarity with standard office software.
- A proactive attitude, with the ability to manage time and multitask effectively.
Why Pacis Insurance?
Pacis Insurance is a people-first company. They’re not just offering a job—they’re offering you a launchpad into a future where innovation meets impact. With a supportive work culture and strong growth potential, you’ll be empowered to learn, contribute, and lead.
Location: Meru, Kenya
Type: Full-Time
Apply before 2025/06/12
Apply Now via:
Whether you're looking to level up your service game or seeking that next big step in your insurance career, this could be the move that changes everything.
Don’t just watch opportunity pass by—jump on it!